Returns.

Returns happen. We get it.

30 days from delivery. Any reason. You pay return shipping; we refund the rest the same day we receive it back.

How to start a return

1. Email hello@dewze.com with your order number and which product(s) you're returning.
2. We'll send a return label within 24 hours.
3. Pack the item — used or unused — with a copy of your order number.
4. Drop it at any USPS location.
5. Refund hits your original payment method same-day we receive it.

What's returnable

Almost everything. We accept used products — beauty is personal, and we'd rather take a return than have you stuck with something that didn't work.

What's not

• Items returned after 30 days from delivery
• Items damaged by the customer (devices, glass bottles dropped, etc.)
• Hydrocolloid patches — opened tins can't be re-sold for hygiene reasons

If it broke in shipping

Don't return it. Email us a photo within 7 days and we'll re-ship at no cost. Save yourself the trip.

If it gave you a reaction

Stop using it immediately. Email us with a photo and a brief description. We refund without requiring the product back — your skin shouldn't have to deal with this twice.

Refunds

Refunded to your original payment method. Most banks show the refund in 3–5 business days; some take up to 10. If 10 days pass and you haven't seen it, email us.

Exchanges

We don't process direct exchanges — just return the original and place a new order. It's faster.

Questions

hello@dewze.com. We respond to returns the day they come in.